Adaptive performance: conceptual model in information systems domain

Organizations that are subject to increasingly dynamic environments need employees who adapt to changing demands (adaptive performance). Although the literature has studied this type of performance in recent years, the contribution of explanatory models in the context of information systems has been scarce. Based on the migration literature, the article proposes that the individual’s intention of adaptive behavior (focused on improving his/her domain of the information system) is influenced by push factors (dissatisfaction, disconfirmation with his/her current domain), pull factors (expected benefits of improving his/her domain of the system), and mooring factors (self-efficacy, inertia, switching cost, and attitude toward the adaptation process). The results of this research may help management to design for change management strategies in the context of information systems.